General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use our platform. They explain the relationship between us and our users, the responsibilities we each accept, and the basic procedures we follow for account management, payments and promotions. By registering or using our services you agree to comply with these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. We expect you to notify us immediately if you suspect unauthorised access or misuse. Only one personal account is permitted unless we agree otherwise in writing. We may suspend, restrict or close accounts where we suspect fraud, abuse, multi-accounting or other breaches of these terms.

Eligibility requirements

To use our services you must meet the minimum age and legal requirements that apply in your place of residence. For users in the United Kingdom this means you must be at least 18 years old. You must provide truthful information during registration and during any verification checks we reasonably request. We may refuse registration or withhold withdrawals pending satisfactory verification of identity, address or source of funds.

Acceptable platform use

You agree to use the platform lawfully and not to attempt to bypass restrictions, manipulate games or engage in collusion. Use of VPNs or proxy services to misrepresent location is not permitted. Automated systems, bots or similar tools that interact with the platform without prior written consent are prohibited. We may limit access or suspend accounts where activity appears to breach these rules.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be published with each offer. Only one promotional offer may be used where the offer rules state this, and we reserve the right to withhold or reclaim bonus funds in cases of suspected abuse. Where wagering or play-through requirements apply these must be met before bonus-related funds can be withdrawn.

Deposits and withdrawals

We provide payment options as shown in your account. Deposit and withdrawal processing times, limits and any fees are set out on the payments page and may vary by method. Withdrawals may be subject to additional verification checks and to any applicable limits. We may delay large or unusual withdrawal requests while we complete security and compliance checks.

Dispute resolution

If you have a complaint you should contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. Where we cannot reach agreement we will explain available options for escalation. Using the platform does not prevent you from seeking independent advice or taking any lawful action available to you.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish changes on the site and, where appropriate, notify you. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. If you do not accept an update you should stop using the service and close your account in accordance with the account closure procedure.