Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register an account, play or interact with Roobet. We take your privacy seriously and set out below the types of information we gather, why we need it and how you can manage your data.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal data such as your name, email address, date of birth, billing address and identity documents where verification is required. We also collect account credentials and contact preferences to maintain and secure your account.
Technical and device data
We automatically collect technical information from your device and browser, including IP address, device identifiers, browser type, operating system, language settings and pages viewed. This data helps us keep the service secure and optimised for mobile and desktop use.
Transactional and activity data
We record transactional details such as deposits, withdrawals, payment method identifiers and transaction timestamps. We also keep activity logs including login times, game play records and communication history to support account management and dispute resolution.
Use of information
We use the information we collect to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use data to respond to queries, provide customer support and improve our website performance and security. Where permitted, we may send service messages about your account and important policy updates.
Data protection practices
We store personal data on secure servers and use standard technical and organisational measures to protect against unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We review our security practices regularly and update them as technology evolves.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, remember your preferences and measure how the site is used. Some cookies are essential for security and account operation, while others are optional and help us with analytics and performance. You can control cookie settings via your browser, though disabling certain cookies may affect functionality.
User rights
If you are a user in the United Kingdom you have rights to access the personal data we hold about you, request correction of inaccurate information and request deletion where applicable. You may also object to certain processing, request restriction of processing or request a copy of your data in a portable format where this applies.
Access, correction and deletion
To access, correct or delete your data, contact our support team through your account or by using the in-site help channels. We will respond to verified requests and explain any limitations on deletion that arise from legal or operational requirements, for example where transaction records must be retained.
Information sharing and third parties
We share personal data with trusted service providers who process data on our behalf for tasks such as payment processing, identity verification, security monitoring and hosting. We may also disclose information to comply with legal obligations or to prevent fraud. Third parties are contractually required to protect data and may only use it for specified purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the website or account notifications. We encourage you to review this page periodically to stay informed about how we handle personal information.